Terms & Conditions
The corresponding discounts (45% in Riviera Maya, 40% in Punta Cana, and 50% in Puerto Plata) on the all-inclusive fees for adults and its benefits apply when prepaying the all-inclusive fees in full within 15 days after the confimation date. Applies to members and guest certificates. A minimum of 7 nights must be reserved and paid in order to receive all promo benefits. Bookings with 4 - 6 nights dont receive ground transportation, only discount and additional benefits. Reservations with less than 4 nights do not apply for the special offer. All-inclusive is mandatory for all guests and nights staying at the Hotel. Benefits and discounts are not interchangeable with cash or any other service. A maximum of (2) Studios (consecutives or simultaneous weeks) will receive the discount promo (45% in Riviera Maya, 40% in Punta Cana, and 50% in Puerto Plata) plus benefits per account/membership. Instead of the discount (45% in Riviera Maya, 40% in Punta Cana, and 50% in Puerto Plata), another discount on regular adult all-inclusive fees apply to additional units (more than two Studios) when pre-paying in full within 15 days after the date of the reservation confirmation (35% in Riviera Maya, 30% in Punta Cana, and 40% in Puerto Plata) Minimum and maximum capacity in all units must be observed. Two children ages 6 or under stay free when sharing a Studio with two or four paying adults. Children from 7-17 years old sharing the unit with two adults receive 50% off the regular rate adult All-Inclusive fee and are not eligible for the discount off (45% in Riviera Maya, 40% in Punta Cana, and 50% in Puerto Plata). One complimentary ground transportation from airports: CUN (round-trip), PUJ (round-trip), POP (round-trip), STI (One-way). The transportation applies per exchange account (not per unit), and is offered for a maximum of 6 people. Proof of ownership and children’s ages may be required upon check-in. This promotion it is a “one time only” offer and not be combined with any other promotions. All discounts must be requested in advance. Exchange Members will need to send an e-mail to prepay the all-inclusive rates to exchange@ultimateleisureclub.com, or contact the following numbers: USA & Canadá 877 467 1423, Mexico 800 611 0263, Other Countries 507 833 5917. To secure Round-trip airport transportation after prepayment contact: Grand Sirenis Riviera Maya - transfers.mx@ultimateleisureclub.com Grand Sirenis Punta Cana - transfers.dr@ultimateleisureclub.com Senator Puerto Plata - transfers.pp@ultimateleisureclub.com All-inclusive fees may vary based on travel dates. All reservations and benefits are subject to space and availability. Cancellation Policy 1.Cancellations or modifications made within 60 days or more from the check-in date will receive a full refund of the all-inclusive rates. 2.Cancellations or modifications made within 59 days to 30 days from the check-in date will be assessed a one (1) night per person cancellation fee.
CANCELLATION POLICY
1.Cancellations or modifications made within 60 days or more from the check-in date will receive a full refund of the all-inclusive rates.
2.Cancellations or modifications made within 59 days to 30 days from the check-in date will be assessed a one (1) night per person cancellation fee.
3.Cancellations or modifications made within 29 days to 7 days from the check-in date will be assessed a two (2) nights per person cancellation fee.
4.Cancellations or modifications made within 6 days from the check-in date will not be reimbursed.
5.There are no refunds for early check-outs and no-shows.
6.Refunds will be processed within 20 - 30 business days from the date the cancellation was requested.